Compliance & Accountability

We respect the privacy, confidentiality, rights and dignity of the children, youth and families that we serve. We are committed to complying with all federal and state laws in regard to the protection of all personal information, including all paper and electronic records.

If you are a youth, parent or guardian receiving our services as part of your involvement in the Nebraska child welfare system, it’s important for you to know that you have rights and responsibilities.

Your Rights

The following are your rights as it relates to working with PromiseShip:

  • To be treated with respect and dignity.
  • To not be discriminated against based on disability, age, race, sex, religion, ethnic origin, economic status or sexual orientation.
  • To keep your private information and records confidential, including any health information on your children and/or family.
  • To speak with your child’s caseworker as soon as possible after your child has become part of the child welfare or juvenile justice system.
  • To ask any questions in regard to the case of your child.
  • To ask for in-home services for support if your children are still in your home.
  • To be present at all hearings/meetings about your child.
  • To make a complaint or raise any concerns you might have.
  • To actively participate in the development and implementation of the case plan.
  • To be informed on the progress your child and family are making.

If Your Child Is Removed from Your Home

If your child is removed from your home, you have the right to the following (to the extent permitted by the court having jurisdiction):

  • To know why your child is put in out-of-home placement.
  • To know exactly what needs to happen for your child to return home.
  • To suggest the names of family or friends who might care for your child.
  • To develop a visitation plan and to visit and communicate with your child regularly.
  • To be consulted about and make decisions about things such as your child’s health care, education and religion.
  • To go with your child to medical and/or dental appointments.
  • To be notified of any medical emergencies your child may have.
  • To inform the PromiseShip caseworker about any problems or concerns that you may have in regard to your child’s placement or any other concern in regard to your child’s care.
  • To report to the child abuse hotline (800-652-1999) if you suspect your child is being abused or neglected by the current caretaker.

Your Responsibilities

The following are your responsibilities as it relates to working with PromiseShip:

  • To participate in creating your family and child’s service plan.
  • To keep appointment and meeting times and to share important information about your child so that service plans can be developed.
  • To visit, communicate and participate in your child’s care as agreed in the plan.
  • To communicate any concerns that you have to your caseworker or your lawyer.